The delivery time for your package depends on the shipping method and your location. Here are the estimated delivery times for each option:

1. Standard Shipping:

   • Delivery Time: Typically 5-7 business days.
   • This method is available nationwide across Pakistan, and delivery times may vary slightly depending on your location.
      

   How Will I Know When My Package Is On Its Way?

   Once your order is processed and shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your package in real time.

Yes, buying from DigiDeck is completely safe. We prioritize your security and privacy by taking the necessary steps to protect your personal and payment information. Here's how we ensure your safety when shopping online with us:

1. Secure Website:
   • Our website uses SSL (Secure Sockets Layer) encryption, which ensures that all the data exchanged between you and our site is encrypted and protected.
   • You can verify this by looking for the padlock symbol in the browser address bar and checking that the website URL starts with "https://".
2. Trusted Payment Methods:
   • We only offer secure and trusted payment methods such as JazzCash, EasyPaisa, Bank Transfer, and Cash on Delivery (COD).
   • All payment transactions are processed through secure and reliable gateways to protect your financial details.
3. Privacy Protection:
   • Your personal and payment information is strictly confidential and will never be shared with third parties without your consent.
   • We comply with strict data protection policies to ensure that your privacy is maintained at all times.
4. Fraud Prevention:
   • We use advanced fraud detection tools to help identify and prevent any suspicious activities.
   • Our team monitors orders and payment processes to ensure that only legitimate transactions are processed.
5. Customer Support:
   • If you have any concerns or questions about the security of your purchase, our customer support team is here to assist you. You can contact us anytime at support@digideck.online.

At DigiDeck, we want to make the process as simple as possible for you. If you need to cancel or change your order, here’s how you can do it:

1. Canceling Your Order:

• Before Shipment:
  • If your order has not been shipped yet, you can cancel it easily from your DigiDeck account.
  • Simply log in to your account and go to the "Orders" section.
  • Find the order you wish to cancel and click on "Cancel Order".
  • Your cancellation request will be processed, and you will receive a confirmation email once the cancellation is complete.
  • If you prefer, you can also contact our customer support team for assistance at support@digideck.online.
• After Shipment:
  • Once your order has been shipped, it can no longer be canceled. However, you can return the item within 7 days of receiving it, as long as it meets the criteria in our Return Policy.

2. Changing Your Order:

• Before Shipment:
  • If you need to modify your order (such as changing the product, color, or quantity), you can make changes directly from your DigiDeck account.
  • Log in to your account, go to the "Orders" section, and select the order you want to change.
  • If the option to modify is available, you'll be able to make your changes. If not, please contact our customer support team for assistance.
• After Shipment:
  • If your order has already been shipped, we can’t make changes. However, you can return the item within 7 days and place a new order for the correct product.

Important Notes:

• Quick Action: Please cancel or change your order as soon as possible to ensure your request can be processed before the item is shipped.
• Return Option: If changes can’t be made once your order has been shipped, a return is your next option,  our Return Policy.

No, you do not need to create an account to place an order at DigiDeck. You can proceed with guest checkout and complete your purchase without registering. However, creating an account has several advantages:

Benefits of Creating an Account:

1. Faster Checkout:
   • Once you have an account, your details are saved, making future purchases quicker and more convenient.
2. Order Tracking:
   • By creating an account, you can easily track the status of your order and view your order history.
3. Save Favorite Products:
   • You can add items to your wishlist or favorites for future reference.
4. Manage Returns and Exchanges:
   • With an account, you can easily manage your return or exchange requests from the "Orders" section in your account.
5. Exclusive Offers:
   • You’ll be the first to know about special offers, promotions, and discounts available to registered users.

How to Place an Order Without an Account:

1. Browse and add items to your cart.
2. Proceed to checkout.
3. Fill in your shipping details and payment method.
4. Complete the order and you’ll receive an email confirmation.

While an account is not required to make a purchase, it’s highly recommended for a smoother shopping experience. If you choose to create an account, you can do so during the checkout process.

If you have any questions or need assistance, feel free to reach out to our customer support team at support@digideck.online. We’re happy to help!

Tracking your order is easy with DigiDeck! Once your order has been shipped, you can follow its progress using the tracking information provided.

Steps to Track Your Order:

1. Via Your Account:
   • Log in to your DigiDeck account.
   • Go to the "Orders" section.
   • Select the order you want to track.
   • You will see the tracking number and a link to the shipping carrier's website where you can track the status of your delivery.
2. Via Email:
   • Once your order has been shipped, you will receive a shipping confirmation email with the tracking number and a link to track your order.
   • Simply click on the provided link or visit the carrier's website to track your shipment.

Tracking Status Updates:

• You can check your order status anytime by visiting your DigiDeck account or clicking the tracking link in your email.
• Updates on delivery status, estimated delivery date, and any shipping delays will be provided by the carrier.

If you have any questions about tracking your order or need further assistance, feel free to contact our customer support team

At DigiDeck, we want you to be fully satisfied with your purchase. If for any reason you wish to return a product, follow these simple steps:

Steps to Return a Product:

1. Log In to Your Account:
   • Visit our website and log in to your DigiDeck account using your credentials.
2. Go to the "Orders" Section:
   • Once logged in, navigate to the "Orders" section in your account dashboard.
   • Find the order containing the product you wish to return.
3. Select "Return Request":
   • Click on the "Order Return Request" button next to the order you want to return.
   • Complete the return request form, providing a reason for the return (e.g., defective, wrong item, change of mind).
4. Submit Your Request:
   • After filling in the necessary details, click "Submit" to send your return request to our customer service team.
5. Wait for Approval:
   • Once your request is reviewed, you’ll receive an email confirmation indicating whether your return is approved.
   • If approved, you will receive instructions on how to return the product, including the return address.
6. Prepare the Product for Return:
   • Ensure the product is unused, in original packaging, and includes all accessories, manuals, or free gifts.
   • If applicable, pack the product securely to prevent any damage during return shipping.
7. Ship the Product Back:
   • Follow the return instructions provided by our team. Return shipping is typically at your expense unless the product is defective or damaged.

Important Notes:

• Return Window: You must initiate the return within 7 days of receiving your product.
• Condition: Products must be unused and in resellable condition (with tags and packaging intact).
• Exclusions: Personalized or custom items, hygiene-sensitive items, and opened software products are not eligible for return.

Refund Process:

• Once we receive your returned product, our team will inspect it.
• Approved refunds will be issued to your original payment method within 7 business days.
• Shipping fees are non-refundable unless the product is defective.

If you have any questions or need assistance with the return process, please contact our customer support team at support@digideck.online. We're happy to help!